Accessibility

eHealth Ontario supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA), 2001 and the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Accessibility for Ontarians with Disabilities Act

Our Commitment

In fulfilling our mission, we strive at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other clients. This includes meeting the needs of people with disabilities in a timely manner. We achieve our commitments by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility legislation.

eHealth Ontario is committed to providing accessible information and communication to all and recognizes that persons with disabilities may require information in accessible formats.

All documents required by regulation are available upon request, and are subject to the Freedom of Information and Protection of Privacy Act. (FIPPA). When providing these documents, or the information contained in these documents, eHealth Ontario will do so in the format requested. 
If you require information from eHealth Ontario in an accessible format, please contact us using the method that best suits you, and let us know which format is preferable to you.

Your Feedback

Where possible, we address all feedback and complaints immediately. Some matters however require more time in order for us to respond to effectively. We acknowledge all telephone or comment card feedback within two business days; and all mailed/e-mailed complaints within fifteen business days. Our acknowledgements indicate when your matter will be addressed. We endeavour to respond in a format accessible to you. 


Resources

Stay Up To Date

Published four times a year, the Blueprint Bulletin provides readers with regular insight into the elements, services and new developments associated with the Ontario eHealth blueprint.

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