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Resource Matching and Referral (RM&R)

A referral is when one provider requests a service, care, support, and/or advice from another, on behalf of a health care client. It may or may not result in a transfer of care. Resource matching and referral (RM&R) is an electronic information and referral system that matches health care clients to the earliest available services that best meets their needs.

This solution queries a directory of facilities, programs and services that meet the client’s needs within an identified level of care. Once an appropriate facility and service have been identified, an electronic referral, or eReferral, directs the health care client from a source caregiver to a target caregiver (health professional or institution), recommending the required type and level of care. For example, users could locate a suitable long-term care facility for a health care client who is currently waiting to be transferred from a hospital.

The RM&R solution will support:

  • Resource matching: determines which facilities/providers offer the programs and services required to meet the health care client’s needs within the identified level of care
  • Referral management: creates, sends, revises, updates, and responds to a referral
  • Reporting: provides reporting capabilities on referral processes, patterns, wait times, and gaps in programs/services
  • Communication with external systems: communicates with external systems such as EMRs, hospital information systems (HIS), Community Care Access Centres (CCACs) information systems, provider information systems, and external reporting and registries, to complete the referral process 
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